If you are a talented and experienced Tier 2 Support Specialist David Aplin Group has the right opportunity for you! Our Edmonton-based client is adding two 6-month contractors to their IT team.
Benefits & Perks:
Laptop, software, and cell phone provided
6-month contract with potential extension and possible transition to a full-time permanent position.
37.5-hour work week with after-hours covered with time in lieu
On-site at the beginning of the contract with potential for hybrid moving forward.
Vaccination policy in place
Troubleshoots and resolves IT issues via phone, remote, and in-person
Communicate regularly with employees to ensure that they understand how to access and request various IT services
Determine the best solution based on the issue and details provided by customers
Create and manage Service Requests and Incidents through a ticketing system
Sitting between levels 1 & 3 would provide support to both with solving technical problems, escalations as required and resolving them
Provide accurate information on IT products or services
Record events/problems and their resolution in logs
Follow-up and update customer status and information
Escalate issues to your manager, to resolve issues outside of scope or knowledge base
Identify and suggest possible improvements to procedures
Support for VPN and Remote Desktop Services
Good basic knowledge of Server, Network Infrastructure, and Microsoft Cloud 365 services would be ideal
Advanced troubleshooting and administration of Windows-based applications, operating systems (Desktop and Server), and Server Roles (AD DS, DNS, Print Server)
Writing IT technical documentation (how-to and troubleshooting guides)
Collaborate and work as part of the team to successfully achieve common goals
Participate in projects, initiatives, and complete tasks as assigned
Post-secondary education in Technology or equivalent work experience
3-4+ years’ experience in a Help Desk role
Strong technical aptitude and hands-on experience
Proven experience providing Level 1&2 Technical support – desktops, printers, phones, etc.
Basic understanding of Windows Servers and networking
Understanding of Office 365 management, Exchange Online, and Microsoft Active Directory
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve advanced computer technical issues
Excellent communication skills as this are a user-facing role
Must be able to multi-task
Customer-oriented and cool-tempered
Must be able to work evenings and weekends whenever necessary
Ability to travel from one location to another when required for support
PowerShell experience is preferred
Mac experience is considered an asset
Job ID: 9D709114330
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
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