Technical Analyst

David Aplin Job Details

Technical Analyst

Calgary, AB

Contract

Posted Date: 09/06/2022

Job ID: MT66538669

Information Technology

Join a top employer and advance your career. Our client, a leader in their field, has partnered with David Aplin Group to hire a Technical Analyst to be the main contact for the support, implementation, and sustainment of their mine engineering systems. 

This is a 12-month, remote contract. It is available to candidates in Calgary, AB.

Perks & Benefits:
  • Remote contract.

Responsibilities:
  • Provide Tier 1 & 2 support for incidents related to Engineering systems and work with vendors and other team members to bring incidents to resolution
  • Ability to diagnose & address application issues. Comfortable operating in a support capacity for business-critical tools, applications, and expert systems; leveraging vendor support to detect and resolve high priority issues
  • Perform change control, Incident resolution, quality assurance, and testing, knowledge base updates, and implementation of releases and updates to engineering systems
  • Inform & action project plans by providing a detailed description of requirements and achieving deliverables
  • Lead requirements sessions with SMEs and other technical and business stakeholders. Gather and document business/technical requirements for all aspects of projects
  • Inform & action project plans by providing a detailed description of requirements and achieving deliverables
  • Utilize/analyze/investigate material available in confluence/DevOps/prior submitted tickets to map out theoretical plans
  • Able to lead and execute the implementation of the project of up to 6 months of work and prioritize workload to work on requests across several customers and systems
  • Develop and execute test plans to ensure the project delivers on the requirements and is compliant with audit needs
  • Identify and coordinate organizational change needs
  • Production of documentation to support these projects in the form of user guides, communications, awareness campaigns, knowledge base articles, and policies

Qualifications:
  • Minimum of 5 years in the IT industry within a large corporate enterprise environment
  • Solid understanding of Microsoft products, including Microsoft Windows Server, Windows 10, Active Directory, and SQL Server including SQL Server Reporting Services Report Development
  • Software development/system configuration experience with a SQL Server database environment
  • Ability to diagnose & address application issues. Comfortable operating in a support capacity for business-critical tools, applications, and expert systems; using vendor support to detect and resolve high priority issues
  • Experience with client-server applications
  • Excellent problem-solving skills are required and the ability to work remotely with little supervision is essential
  • SCCM Familiarity. Familiar with ITIL or change management processes
  • Experience with procedural mapping for implementations, configuring checklists & crafting a process for flawless implementation
  • Feels comfortable working in a high pace, uncertain environment. Has excellent interpersonal, written, and oral communication skills
  • Demonstrated advanced facilitation skills with the ability to effectively manage and conduct meetings and training sessions with a large and diverse audience
  • Ability to implement multiple tasks in a fast-paced environment
  • Ability to communicate effectively professionally with a diverse group, including executives, managers, and subject matter experts.

Job ID: MT66538669 

If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.

David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com 

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