Service Desk Supervisor

David Aplin Job Details

Service Desk Supervisor

Edmonton, AB


Posted Date: 03/03/2022

Job ID: 9D93177133

Information Technology

Our client is looking for an energetic and enthusiastic Service Desk Supervisor, who is passionate about providing excellent customer service. This includes the desire to lead a team of technicians and help create a positive working environment. 

Ideally this role is located in Calgary with Edmonton, as an option.

The Role:
  • Provide team leadership for prioritizing and managing requests.
  • Supervise service desk technicians in various office locations across Canada.
  • Deliver team mentoring with respect to customer service, knowledge, solutions, etc.
  • Be responsible for first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

The Ideal Candidate:
  • College diploma or university degree in the field of computer science and 5+ years equivalent work experience.
  • Certifications in MSCE or MCP would be an asset.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Knowledge enterprise level hardware and software.
  • Experience with MS-Windows 10 desktop and server operating systems.
  • Extensive application support experience with Office365.

If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Deborah Dodd, Senior Partner, Aplin Information Technology. Visit our website at to view our job opportunities, career tips, and tools. We thank all applicants; however, only those selected for an interview will be contacted.


If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian-owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, over four decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada - all from one source. We look forward to exceeding your expectations!

Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at #LI-DNP#IND-DNP

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