Join a top employer and advance your career. David Aplin Group has partnered with a Saskatchewan-based company to hire a Service and Warranty Lead. This permanent full-time position is located in a rural municipality 90 minutes outside of a major centre. We are seeking a hardworking people person with strong communication skills and a background in the maintenance and repair of heavy equipment or agricultural machinery
Perks & Benefits:
Comprehensive benefits package
Close-knit rural community
Proximity to lakes and outdoor recreation
Oversee and coordinate the processing and resolution of warranty claims and inquiries submitted by dealers/end users
Foster and maintain good client relationships, including following up to ensure that concerns are fully addressed, and claims are completed in a timely manner
Travel to dealer and field locations for troubleshooting or repairing equipment
Advise dealers/customers of repair or replacement of parts for best possible problem resolution; analyzes claims to determine root causes
Review and make suggestions for Parts Manual instructions to improve or enhance customer usage and understanding
Collaborate with the Engineering and Quality Departments to work out problem areas on equipment and help in the evaluation of new products
Assisting others in completing workload requirements on service items as time permits
Maintain accurate documentation relating to clients, claims, repair work, schedules, parts orders, etc.
8-10 years experience in a mechanical field, ideally including some time in a customer service role
Mechanically inclined with an understanding of hydraulics and basic electronics
Exceptional problem-solving and decision-making skills
Capacity to meet challenging schedules, and to expertly manage priorities as new tasks arise
Strong communication skills, diplomacy, and conflict resolution
Computer literate with the capacity to learn new programs
Valid driver’s license
Job ID: SN679783520
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com
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