Junior Deskside Technician

David Aplin Job Details

Junior Deskside Technician

Ottawa, ON

Contract

Posted Date: 31/05/2022

Job ID: HS92218531

Information Technology

If you are a talented and experienced Junior Deskside Technician, David Aplin Group has partnered with an Ottawa, Ontario-based company for a 6-month contract with a strong possibility of extensions. The successful candidate will install, configure, move, set up, and provide ongoing support to all staff for desktop and laptop computers.
 
Responsibilities:
  • Perform hardware installation including monitors, cabling, peripherals, etc.
  • Wipe and image PCs (laptops and desktops)
  • Remove and dispose of hard drives
  • Perform analysis and document business and technical requirements
  • Provide second-level investigation and diagnosis for hardware and software issues
  • Install, move/set up, and provide ongoing support and troubleshooting assistance to all clients regarding computers (desktop, laptop, and/or peripherals), printers, office telephones, and wireless devices, such as cellphones
  • Provide deskside support for calls that cannot be resolved over the telephone or via remote management
  • Install and configure software
  • Resolve uncommon client issues (second-level issue resolution); analyze, resolve and document local/remote user technical issues and service requests in a timely manner and in compliance with information technology (IT) service procedures, including complex and software problems associated with the desktop, laptop PCs and peripherals
  • Provide technical problem-solving guidance and advice to users
  • Provide input in the creation and ongoing maintenance of a knowledge base on technical issues
  • Deliver high-quality customer service to users within service levels
  • Provide knowledge transfer to clients as required
  • Other activities and deliverables, as required
Qualifications:
  • University degree or college diploma in a technology-related field
  • A minimum of two (2) years of demonstrated IT experience
  • The ability to acquire a Secret Security Clearance is required
  • Computer or laptop that meets the following specifications in order to access systems and applications remotely as required:
  • Windows 10 with version 20H2 or later or a Windows 11 device
  • Rights to install the software required for Virtual Desktop
  • Available USB A port
  • Highspeed internet connection
Additional Qualifications:
  • CompTIA A+ Certification
  • Demonstrated expert experience in executing incident and problem management
  • Demonstrated in-depth Microsoft knowledge, and experience in desktop and Office tool support
  • Demonstrated knowledge of Microsoft on-premises and Azure cloud applicants
  • Demonstrated understanding of troubleshooting Transmission Control Protocol/Internet Protocol (TCP/IP) network environment
  • Being fluent in French would be considered an asset
Job ID: HS92218531
 
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
 
David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com

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