Associate Technical Support Analyst

David Aplin Job Details

Associate Technical Support Analyst

London, ON

Permanent

Posted Date: 16/05/2022

Job ID: GJ4584320516

Office Professionals


Join a top employer and advance your career. David Aplin Group has partnered with a London, Ontario based company to hire an Associate Technical Support Analyst. This is a permanent opportunity!

Perks & Benefits:
  • Compensation: 45k to 50k 
  • Hybrid Model - flexible 
  • Health & Dental Benefits + 3 weeks’ vacation 

Responsibilities:
  • Able to troubleshoot problems with malfunctioning software applications and provide corrective action
  • Submit requests for product changes and other custom programming updates
  • Provide customer service and remote support services 
  • Assess issues and create a course of action to assist clients with their inquiries in a timely manner. 
  • Assist with other ad hoc support

Qualifications:
  • Bachelor’s Degree/Diploma in IT 
  • An entry level of understanding of Heavy Equipment, or Automotive, dealership operations and accounting is an asset.
  • At least 1 year of PC desktop support or technical support 
  • Proficient with mobile devices (Smartphones & iPads), PC skills specifically in Windows and IOS environments
  • Automotive industry experience is an asset
  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
  • Experience using a ticketing System such as Clarify, Remedy, or Footprints
  • Knowledge of Unix / Linux / SQL
  • PC certifications (A+, MCDST or MCST)

Job ID: GJ4584320516  

If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.

David Aplin Group, one of Canada’s Best Managed Companies, is an employment agency specializing in finding top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com

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